At this time, we are not accepting returns and all sales are final. Before purchasing an item, please review all pictures and descriptions. Please keep in mind that due to the nature of these handwoven and vintage rugs, there may be irregularities in style, design and color.

You can always contact us for any return question at info@inezthelabel.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.